Term and Conditions
FlowAgent Terms of Service
1. Terms
By accessing or using the FlowAgent website and services, you agree to be bound by these Terms of Service and all applicable UK laws and regulations, including the UK GDPR and Consumer Rights Act 2015. If you do not agree with these terms, you may not use this website or services. All materials on this website are protected by copyright, trademark, and other applicable intellectual property laws.
2. Use License
a. Permission is granted to temporarily download one copy of materials (information or software) on this website for personal or business transitory viewing only. This license is a grant, not a transfer of title. Under this license, you may not:
Modify or copy the materials;
Use the materials for any commercial purpose outside your subscription with FlowAgent;
Attempt to decompile or reverse engineer any software;
Remove any copyright or proprietary notices; or
Transfer the materials to another person or “mirror” them on another server.
b. This license terminates automatically if you violate any restriction and may be terminated by FlowAgent at any time. Upon termination, you must destroy any downloaded materials in your possession, whether electronic or printed.
3. Disclaimer
a. The materials on the website and services are provided “as is.” FlowAgent makes no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property.
b. FlowAgent does not guarantee the accuracy, reliability, or results of the services, software, or information provided.
4. Limitations of Liability
To the maximum extent permitted by UK law, FlowAgent and its suppliers are not liable for any damages arising from the use or inability to use our website or services, including loss of data, profit, or business interruption. Some jurisdictions may not allow certain exclusions, so some liability may apply as required by law.
5. Accuracy of Materials
Materials may include errors or omissions. FlowAgent does not guarantee that website content or services are complete, accurate, or current. FlowAgent may update materials at any time without notice.
6. Links
This website may include links to third-party sites. FlowAgent does not endorse or accept responsibility for their content. Use of linked sites is at your own risk.
7. Modifications
FlowAgent may revise these Terms of Service at any time. Continued use of the website or services constitutes acceptance of the current version.
8. Refund Policy
Refunds are only available for incomplete orders (services not yet delivered or activated). Once a service is fully delivered or activated, the order is considered complete and is no longer eligible for a refund, except where required by UK consumer protection law.
9. Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Cookie Policy
What are cookies?
Cookies are small data files stored on your device when you visit websites. They help websites remember your preferences, maintain sessions, and collect analytical information.
Types of cookies we use:
Necessary cookies – Required for website operation (e.g., logging in).
Functionality cookies – Remember your preferences and settings.
Analytical cookies – Collect anonymous usage statistics to improve the website.
Social media cookies – Enable social sharing and remarketing via third-party services.
Cookies may be first-party (from FlowAgent) or third-party (analytics or social media providers).
Your Cookie Choices
You may configure your browser to block or delete cookies. Disabling certain cookies may affect website functionality. For more information, visit www.aboutcookies.org
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Changes and Amendments
FlowAgent may update this Cookie Policy at any time. Updates take effect immediately upon posting. Continued use constitutes consent.
Acceptance of Policy
By using the FlowAgent website or services, you agree to the terms of this policy. If you do not accept these terms, you may not use the website or services.
Contact Us
For questions about this policy or cookies, contact:
Email: [email protected]
FlowAgent Privacy Policy
Effective Date: 7 January 2026
Your privacy is important to FlowAgent. This policy explains how we collect, use, store, and protect your personal information when you interact with our website, AI receptionist, smart websites, and related services.
1. Information We Collect
We may collect personal information including, but not limited to:
Name, email address, phone number, and business details
Booking and call information collected via AI receptionist
Usage data from our website, forms, chat widgets, and automated systems
Cookies and analytics data (see our Cookie Policy)
We collect data fairly, lawfully, and with your consent, only to provide and improve our services.
2. How We Use Your Information
Your personal data is used for purposes including:
Providing AI receptionist, smart website, and automation services
Processing bookings, enquiries, and communications
Sending confirmations, reminders, and automated follow-ups
Improving services, analytics, and website functionality
Complying with legal obligations
We do not sell or share personal data with third parties except when required by law.
3. Legal Basis for Processing
FlowAgent processes personal data under the following legal grounds (UK GDPR):
Contractual necessity – to provide services you requested
Consent – where explicit consent is obtained for marketing or cookies
Legal obligation – when required to comply with UK laws
4. Data Retention
We retain personal data only as long as necessary to deliver services or as required by law.
Once data is no longer needed, we securely delete or anonymize it.
5. Data Security
FlowAgent implements appropriate technical and organisational measures to protect your data from:
Unauthorized access
Loss or theft
Improper disclosure, copying, or modification
All AI and automation data (calls, SMS, emails) are stored securely on our systems and accessed only by authorized personnel.
6. Third-Party Services
Our website or AI systems may link to or integrate with external services (e.g., payment gateways, analytics, or social platforms). FlowAgent does not control the privacy practices of these third parties and is not responsible for them.
7. Your Rights (Under UK GDPR)
You have the right to:
Access your personal data we hold
Correct inaccurate or incomplete data
Request deletion of personal data (the “right to be forgotten”)
Object to or restrict processing of your data
Withdraw consent for marketing communications at any time
To exercise these rights, contact: [email protected]
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8. Cookies and Tracking
We use cookies and similar technologies as described in our Cookie Policy. You can manage or block cookies through your browser settings.
9. Children’s Privacy
FlowAgent services are not directed at children under 16. We do not knowingly collect personal data from children.
10. Updates to This Policy
FlowAgent may update this Privacy Policy at any time. Changes take effect immediately upon posting. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us:
Email: [email protected]
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